Think of a ticket like a shared notebook between you and us. Instead of sending emails back and forth that might get lost, a ticket keeps everything in one secure place. It’s like having a dedicated folder for your question where we can both write notes, look at pictures, and see the history of our conversation.

It’s as easy as filling out a simple contact form. Click on the red button “Create a ticket”. Just type in what you need help with. Once you click “Submit,” it’s like handing us a letter directly at our service desk – it’s safe, and it’s guaranteed to be seen.

Imagine you are describing a strange noise in your car to a mechanic over the phone. To help us “fix the engine” quickly, please tell us:

• What happened? (e.g., “I clicked the blue button, but the video didn’t start.”)

• Where did it happen? (e.g., “After I subscribed for the newsletter.”)

• What did you see? If you see an error message please tell us exactly what it says!

As soon as you send your request, our system sends you a confirmation via email. This is your proof that we have received your message. You don’t need to do anything else. One of our team members will read your note and get back to you. You will get an email the moment we reply, just like a regular message.

Not at all! You can close your browser and go grab a coffee. You don’t need to sit and watch the screen. We will notify you via email as soon as there is news. You can either click the link in that email to come back here, or simply hit “Reply” in your email program to talk to us.

While we are happy to assist you through various channels, opening a support ticket is the fastest and most efficient way to get your issue resolved. Here is why:

• Priority Processing: Tickets are automatically routed to the right expert in our team, ensuring you don’t have to explain your case multiple times.

• Complete History: All your details, screenshots, and our instructions are saved in one secure place. You can refer back to them whenever you need.

• No Waiting on Hold: Instead of waiting on the phone, you can submit your request anytime (24/7), and we will start working on it immediately during business hours.

• Better Troubleshooting: Our team can review your account and technical details in the background before we reply, leading to more accurate solutions.

Please Note: For technical support or specific course inquiries, our team may ask you to open a ticket even if you call us. This ensures that we have a documented record to provide you with the high-quality service you deserve.